PRIVACY POLICY

TraderZen is a mobile application operated by Ziba Online Limited ("we", "our", "us"). This Privacy Policy explains how we collect, use, share, retain, and safeguard your information when you use our mobile app available on the Apple App Store and Google Play Store.

Information We Collect

We collect several types of information from and about users of our Service, including:

• 1.1 Personal Information: Information you provide during sign-up or login (e.g., name, email address, authentication tokens).
• 1.2 Usage Data: Details of your interactions with the app including session activity, audio interactions, bookmarks, and feature usage.
• 1.3 Device Information: Data to ensure app security and performance, such as device IDs, operating system versions, and crash reports.
• 1.4 Analytics Data: Data collected through Firebase Analytics for authentication, engagement analysis, and to prevent free trial abuse.

Legal Basis for Processing

We process your information based on your consent, our contractual obligations, and our legitimate interests in providing and improving our services. For users in jurisdictions with specific data protection laws, such as the European Union's GDPR and California's CCPA, our data processing practices also comply with those requirements (e.g., providing data access, correction, and deletion rights).

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service (e.g., audio playback and bookmark management).
• Administer subscription plans (Free Trial, Basic, Premium).
• Process transactions and send related information, including confirmations and receipts.
• Send you technical notices, updates, security alerts, and support and administrative messages.
• Respond to your comments, questions, and requests.
• Prevent repeated free trial abuse.
• Communicate with you about products, services, offers, promotions, and events, and provide other news or information about us.
• Monitor and analyze trends, usage, and activities in connection with our Service.
• Personalize and improve the Service and provide content or features that match user profiles or interests.

Sharing of Information

We may share your personal information with:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if we believe that such action is necessary to comply with the law or legal process, protect and defend our rights or property, or protect the personal safety of users of the Service or the public.

Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal and operational requirements. For example, personal data is typically kept for the duration of your account activity and for a period afterward (up to 24 months) for compliance and audit purposes unless a longer retention period is required by law. Data that is no longer needed will be securely deleted in accordance with our retention policy.

Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic transmission is ever fully secure or error-free.

Your Choices

You can access and update certain information about your account from within the Service. You may also opt out of receiving promotional communications from us by following the instructions in those communications. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

International Data Transfers

By using TraderZen, you consent to the processing and storage of your data in countries outside your jurisdiction. We implement adequate safeguards to ensure that your data is protected in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by other means, such as email. We encourage you to review the Privacy Policy whenever you access the Service to stay informed about our information practices.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

TraderZen
Email: [email protected]
Address: Ziba Online Limited, 244 Mark Avenue, Grenada Village, Wellington, New Zealand